What if my package gets lost or arrives damaged?Updated 6 months ago

LOST OR DELAYED PACKAGES

At Elements for Life, we strive to ensure every order reaches you in perfect condition and super quick. Royal Mail and DHL are very reliable and typically parcels arrive on time and undamaged. And sometimes that unfortnuately isn't the case.

All orders will have a tracking link sent via the shipping confirmation email (check your spam folder if you don't see it) so you can follow progress.

In the event that your order is lost during transit, please reach out to our team with your order number and any relevant details.

DAMAGED PACKAGES

We understand the disappointment of receiving a damaged package. In such instances, please report to our team and, if possible include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.