Need to make changes to your subscription? Learn how to modify your delivery, update billing or shipping information, or cancel your subscription with ease.
You can access your customer portal through your store account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can log in and access
Quickly access your customer portal with no password required using a 4-digit code sent to your phone or email. Sending the passwordless login 4-digit authentication code via SMS is only compatible for phone numbers from the United States and Canada.
To edit general information such as name, email, or phone number:.
There are two options you can use to update your existing billing information.
Note: Adding a payment method from the customer portal is only available for stores on the Recharge Checkout on Shopify. To add a new payment method:
Note: Removing a payment method from the customer portal is only available for stores on the Recharge Checkout on Shopify. Stores on the Shopify Checkout Integration will need to manage payment methods directly through Shopify. To remove an existing
To add an address, log into your customer portal:. There are two options you can use to update an existing address.
To swap a product:
Process your order immediately rather than the order date originally scheduled. After an order is processed, the next charge date for the subscriptions in the order gets recalculated based on the subscriptions frequency. For example, if the subscript
Skipping your next order will skip all subscriptions within the order. One time products cannot be skipped and will get rescheduled to the following order. There are two ways you can skip an order.
To skip your subscription:
While you're changing the date, following orders will be rescheduled based on this next order and the delivery frequency of the subscription. Login to your customer portal to adjust the order date:. You can also reschedule all subscriptions in an ord
To edit the frequency for a subscription:.
One-time products can be added to your order. Login to your customer portal to add products:
Discounts get associated with an address and discounts added will be applied to all orders linked to that address as long as the coupon in valid. To add a discount code:
To pause your subscription:
To cancel your subscription:
If you want to reactivate a subscription that was previously canceled: